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0345 2575960
0345 2575960

Terms and Conditions

Standard Terms & Conditions for Business

  1. Rates are ex VAT.
  2. Full Day is 7 working hours on site (typically 8.30am – 4.30pm with 1 hour for lunch).
  3. Half Day is 3 working hours on site (typically 8.30am – 11.30am or 1.30pm – 4.30pm).
  4. Days / Half days booked will be charged for in full even if the full period booked is not worked. It is the sites responsibility to have enough work to keep the technician busy for the full appointment.
  5. Call out period is 4-5 days from receipt of request for works (quicker if we can!).
  6. Rates include labour & materials.
  7. Any parking or London Congestion Charge charges if incurred will be added at cost.
  8. Saturdays and evenings are charged at x1.5 if we are requested to work them. We may offer them at standard rates if we cannot attend within the 4-5 days due to high levels of work.
  9. Sundays and nights are charged at x2 if we are requested to work them. We may offer them at standard rates if we cannot attend within the 4-5 days due to high levels of work.
  10. Bank holidays are charged at x3 if we are requested to work them.
  11. The customer accepts that any time requires for inductions or such like is classed and included as part of the working period booked.
  12. Payment due date is 30 days from date of invoice and final receipt (by Damage Doctor) of payment is 45 days from date of invoice for all account customers unless otherwise agreed in writing by both parties before to commencement of works. Non-account customers must pay in full before to works commencing.
  13. Invoices are to be queried in writing by the invoice due date otherwise the requesting party accepts all works were completed to a satisfactory standard and the invoice is due in full.
  14. Retention is 0% unless agreed in writing by both parties before to commencement of works.
  1. No discounts are applicable unless agreed in writing before to commencement of works or by written agreement.
  2. Discounts will be applied to invoices raised unless agreed in writing before to commencement of works or by written agreement.
  3. Defects liability period is 12 months from completion of Sub-Contract works OR as agreed in writing between parties before to commencement of works.
  4. All access requirements (scaffold/towers, MEWPS) are the responsibility of the requesting party unless agreed in writing before to commencement. Additional charges will be made for access equipment supplied.
  5. A written request for attendance must be received by email, fax or post confirming client requirements before to Damage Doctor attendance.
  6. A New Site Form or detailed on an order containing the following detail must be completed or provided before to Damage Doctor attendance including the following detail:
    1. The name, contact details and title of the person ordering the work.
    2. Confirmation that they have the authority of their employer to order such works.
    3. Company name and address.
    4. Site address and contact details.
    5. Contact details of on-site person authorised to accept works each day. Please note that it is the express responsibility of the requesting contracting party to inspect and accept (by means of signature on Damage Doctor portal or paperwork) completed works daily. Failure to provide such representative will be deemed as acceptance and signature for all work completed (subject to alternative arrangements agreed in advance and in writing between the parties).
    6. Contact details of the Quantity Surveyor (or other person) responsible for acceptance and payment of the invoices.
    7. Invoice address.
    8. Any other requirements of the purchasing company/individual to facilitate payment for works need to be provided at the time of booking and NOT after the event. Any information not requested at time of order subsequently requested or relied upon after Sub Contract works completion will not be a valid reason for delay of settlement of invoices.
    9. Photographs as requested by Damage Doctor.
    10. Paint colour (RAL) or manufacturers details and sheen (if known).
    11. Any special texture, design or other finish relevant to the works.
    12. Any special or peculiar circumstances or limiting factors relevant to the location of the works, their surroundings and the safety of Damage Doctor operatives and those in the vicinity.
    13. Power supply available 240v/110v.
    14. Lighting condition, i.e. fixed, temporary or task (with temporary or task lighting it is accepted by the contracting party that subtle colour difference may be experienced when permanent lighting is installed). Responsibility for any variance and subsequent re-visit (and cost) rests entirely with the requesting party.
    15. Any restrictions on ventilation or requirement thereof.
    16. Parking availability (on site / off site). If off site parking Damage Doctor are to be notified of locations for parking and charges if applicable.
    17. Site operating hours.
    18. Notification of any other condition or pre-requisite for the accurate completion of Method Statements and Risk assessments.
    19. Site induction times/dates.
  7. Failure to comply with clause 6 above places all responsibility of risk and delay with the requesting contracting party.
  8. Damage Doctor do not agree to acceptance of any documentation or reference to documentation not supplied and agreed before to attendance.
  9. No responsibility is taken for damage caused to the Sub Contract works either during or after the event unless such damage is expressly attributable to Damage Doctor staff. Sub Contract works will have the adjacent area protected at the time of repair and removed upon completion.
  10. Construction Industry (Taxation) Scheme – Damage Doctor is paid Gross under this scheme and our Unique Taxpayer Reference (UTR) will be supplied upon request.
  11. I.T.B – Damage Doctor is not a member of this scheme as the bespoke nature of our works requires we train all operatives ourselves. Therefore NO deductions under this scheme should be made.
  12. Failure to gain access to the Sub Contract works will be deemed an “Abortive visit” and will be charged for in full.
  13. Delays to Sub-Contract work beyond the control of Damage Doctor (and accepting weather or Force Majeure) but directly attributable to others may result in additional charges.
  14. The Glass Polishing process requires the removal of some glass. The polishing process also produces heat. On rare occasions the glass may crack or break during the restoration process, this can be a result of thermal stress or more likely to other unknown existing flaws / imperfections or faults in the glass itself. Damage Doctor does not take responsibility for this occurrence. The glass is already damaged and in need of replacement before to our attendance.
  15. Damage Doctor cannot be held responsible for sight distortions caused by the polishing process (as glass polishing is a technique of removing material and not adding material) in cases of distortion beyond the acceptable GGF regulations no charge will be made.